Bank Feeds stopped working
Hello Our bank feeds have worked perfectly fine until 9th March 2022. From this date they stopped feeding. I rang MYOB and was told I have to apply again but this doesn't seem right to me. Ca...
Forum Discussion
Hi Lee1313,
Thanks for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please confirm the last 4 digits of your product serial number and last 4 digits of the bank feed bank account you're having issues with.
Hi Melissa
Our serial number ends in 0030 and bank accounts affected are:
#3293 St George
#8918 Commonwealth
Thank you
Regards
Leeanne
Hi Lee1313,
Thanks for confirming that. For account ending in 293, I can see that there are transaction but I'm not sure why they've stopped coming through to your account. I've submitted a bankfeed ticket so our bankfeeds team can take a look into this for you the case number is case01028224, once resolved they will email you an update.
In regards to account ending in 918, I can't find information on that bankfeed account. Can you please send me a private message with a screenshot of your manage bankfeeds feed so I can take a look into this further for you.
Hi Melissa
Thank you, the bank feeds are now working for #293.
I have attached a screen shot of the account showing active and a second screen shot of the bank feed screen showing when it stopped.
Hope you have some luck.
REgards
Leeanne
Post has been edited by MYOB Moderator for privacy and security reasons^MD
