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finance1833's avatar
finance1833
Experienced User
1 year ago

Bank Reconciliation - cleared items appearing again

Bank reconciliation is completed. Now 8 x previously reconciled amounts have re-appeared in the bank feed as un-reconciled. They are appearing in the Dashboard>Bank Transaction, Unallocated Transac...
finance1833's avatar
finance1833
Experienced User
1 year ago

Hi Shella,

 

Please clarify your first sentence :

 

 ensure that the transactions haven't been duplicated in the bank feed

 

How can I check this exactly ?

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi finance1833, 

 

If duplicate transactions appear in the bank feed window instead of the reconcile accounts window, you can either hide those bank feed transactions or reach out to the support team to request the removal of those duplicate transactions. Generally, duplicate bank feed transactions can be requested to be removed from your file. If you go with the second option, you can reach out to the support team via the MyAccount window or live chat through MOCA.

 

Thanks,

Genreve

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