Bank Reconciliation Problem

Hi pandasaigon, 

Thanks for the clear details.

If the correction was made on the reconciliation screen, the transaction may already be marked as reconciled in the background, which is why the bank rec is out of balance but the transaction isn’t showing.

Please try this:

• Go to Banking > Reconcile Accounts
• Choose the affected bank account
• Enter a future Statement date, for example 31/12/9998
• Tick the transactions showing
• Copy the calculated closing balance into the Closing bank statement balance so the out-of-balance is $0.00
• Click Reconcile
• Then Undo Reconciliation

After that, go back to your original statement date and check if the missing transaction appears.

If it still doesn’t show, this one may need support to check the file further.

Regards,

Genreve