CSV bank statement to QIF or OFX

Yes that is correct, they like to talk over the top of you and not listen to the actual issue at hand. I was asked yesterday for my email password so that I could be 'verified'? The issue I have is agent that set up MYOB charged me well and also put the owner as her (the agent) No response from the agent/partner I have been left in the cold. As my email were hacked an offline for two weeks this I could not log in due to the 2fA was ending a code to a dead email. Thanks fr a month of stress and upset. No help to get me back on line without the 'owners say so' (needs signed ownership form) I hav been ignored and am looking for another accounting platform that will have helpful staff and I wish to be the owner because if you get locked out, you will be paying every month and not able to use the system. I was trying to upload QIF files yesterday and I received message saying that the format had to be TXT, the bank does not use this format. Returned to office 3 hrs later and the QIF file was uploaded and accepted. I have very little faith no in MYOB been using it since 2007 and they will not release my data.