Error Message during Reconciliation
Good morning, I am currently reconciling October using Bank Feeds. All transactions have reconciled, however I have 2 transcations that I need to record as 'Transfer Money' and when I click on t...
Forum Discussion
Hi Gillies,
Thank you for providing the log file. I appreciate your cooperation in helping us better understand the issue you're facing. Could you please confirm if you've upgraded your account to the latest version of AccountRight? Our team is working hard to eliminate this kind of error. Once upgraded, try to record the transfer money again, and then please let me know if the issue persists.
Cheers,
Princess
Good morning,
I am currently using AccountRight 2023.9, which I believe is the most recent version.
Kind regards,
Lisa
Hi Gillies,
Thank you for your response. I appreciate you confirming the version of your account. I've looked further on our end, and I've reset your account's version. Kindly clear your AccountRight cache, then log in again.
Please let me know how you get along and if you require any further assistance with this. I'm happy to help.
Cheers,
Princess
Hi,
I have followed the instructions to clear the AccountRight cache, however this has not fixed the problem. Interestingly, when I reopened MYOB I was not asked for my email or password. Could this mean that deleting the cache has not registered in my MYOB? I did also shut my computer down after clearing the cache.
Kind regards,
Lisa
Hi Gillies,
Thank you for your response. I appreciate your patience with this error message. I understand that you're still encountering issues despite having the accurate AccountRight version, and clearing the cache doesn't help resolve the issue. I'll look at this further and work towards a solution. In the meantime, could you please confirm if uninstalling and reinstalling the software would fix the error? Regarding the sign-in process, AccountRight will not prompt you to enter your email and password since the software remembers your login details within 12 hours. More information about these changes can be found in our Community forum post.
Please let me know how you get along and if you require any further assistance with this. I'm here to help in any way I can.
Cheers,
Princess
