Hi ryadre,
Thanks for posting your concern in the forum.
I'm sorry to hear about your difficulties matching your online invoice payment bank feeds to your ledger transaction. Generally, after an invoice has been via online payment the invoice in the file would be closed to and as mentioned would be sitting inside an undeposited funds account. May I get you to check on the invoice the payment was connected to see if it was paid and closed? Also, if the invoice is closed could you send us screenshots of the recap of the payment transaction and the bank feed transaction?
Let us know if you require any further assistance with this.
Thanks,
Genreve
