Hello,
Today, around 12 p.m., I experienced that all transactions have been locked (grey), even for the current period.
Even in the security preferences, the unlocked period is set up earlier and should allow me to edit transactions.
I checked that in the browser version, I can still edit, and it's okay, but the desktop version is not working.
Thank you for help in advance.
Hi Alice0451,
Thanks for your post.
Regarding this, may we ask if your transactions is still locked? If that's the case, may you please try to log out from your account, uninstall then re-install the software after since it is working on the browser. This should refresh the actions you've done on your file earlier. Do let us know how it goes.
Cheers,
Shella
Hello Support Team,
We reinstalled the MYOB desktop version, and it didn't work. Could our large company file be affecting that function on the desktop version?
Hi Alice0451
The size of the file should not affect this function. More likely linked to your user profile. Are you logged in as Administrator? Some-one may have changed your user access to read-only.
FYI if the file is really big you may want to look into starting a new file or getting the file 'purged' - google 'purge for MYOX' or similar to find the company that offers this service. AR2023 does not have a built in purge function, so the file will grow and grow until one day it will no longer open.
Regards
Gavin
