Macquarie Bank Feeds haven't come through since 12/9/23...
Macquarie Bank Feeds haven't come through for an entire week. Last feed was 12/9/23...
Forum Discussion
Hi WendySSB,
Thank you for your post.
I'm sorry to hear that you're also experiencing issues with your bank feed. There's been an incident report regarding the Macquarie Bank feed delay since 9-13-2023. This was raised with the relevant team, and they're still investigating the issue. Rest assured that our team is working hard and in communication with Macquarie Bank to have this fixed as soon as possible. Please refer to this post to get an update about the issue.
Once again, I apologize for the inconvenience this has caused you. I genuinely appreciate your patience and understanding about this matter.
Cheers,
Princess
Hi, This problem has gone on for long enough now. Surely it can be resolved within 2 weeks?
Please Escalate.
Can you please suggest a workaround?
If I import the bank statement will it mess everything up?
Which team is managing this at Macquarie?
Hi MalissaF,
Thank you for your post.
We appreciate your patience and understanding about this matter. It was escalated with the relevant team.
We've received an update from the bank feeds team just today, and this issue is now resolved. Please do not import your bank statements. This will create duplicate transactions as your bank feeds are active. We have now received the file, and it will take time to send data to the files. Kindly allow us to send data to your files until tomorrow.
Once again, thank you for bearing with us. We genuinely appreciate your understanding on this matter.
Cheers,
Princess
Hi Princess
Nothing still through in the MYOB data file? Have these been sucessfully loaded as advised yesterday?
Hi WendySSB,
Thank you for your response. I'm sorry to hear that you're still not receiving your bank feeds. Our bank feed team received the data yesterday and ensured that the issue was resolved. It's just that they've advised that it will take time for the team to send all the data to your files. Please bear with us and rest assured that they'll be sending the data as soon as possible. I'll also consult this with the relevant team to make sure all data will be sent to your file.
I'll get back to you again to follow up on this matter. Thank you for your understanding.
Cheers,
Princess
