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FixMyBooks's avatar
FixMyBooks
Experienced Cover User
4 years ago

New bank account not showing in payment method in wages

I've set up a new bank account - it's been added in bank feeds and is up & running.  My issue is that it doesn't show as a bank account in the payment method within wages, so I can't choose it as the...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi FixMyBooks 

     

    The Pay from Account for payroll transactions is linked to the payment method of the transaction that is used. You can set the linked account for a payment method via Setup>>Linked Accounts>>Payroll Accounts - Bank account for xxx payments - xx being the payment method (cash, cheque, or electronic). 

     

    So in your case, if my recommendation would be to make sure that the account you wish to use is the one that is listed as one of the linked payroll accounts. Once that has been done, you can select that payment method on the employee's card (Payment details) or within the Pay employee window when you pay the employee to use that account.


    Note: I have assumed that you have checked to ensure that the account is listed as active and has the account type of Bank in the Accounts list.

SamJones's avatar
SamJones
Contributing User

Hi There,

 

I have had the same trouble when attempting to electronically pay my employees. I only use one bank account for receiving and paying money. I have assigned it to the electronic payments option both in payroll setup and linked account set up. I have even gone to SETUP > LINKED ACCOUNTS > ACCOUNTS & BANKING ACCOUNTS where I can see it is confirmed as the Bank Account for Electronic Payments and then SETUP > LINKED ACCOUNTS > PAYROLL LINKED ACCOUNTS and it is listed as the Bank Account for Electronic Payments. I have restarted MYOB to ensure this is not the problem however everytime I attempt to pay my employees by preparing an electronic payment the account I want to use is not an option. Can you please give me further guidance as to why this is happening?

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi SamJones,

 

Thank you for your post.

 

I will leave a link below that will resolve this issue for you - In summary, when you want to pay electronically, the transaction is posted to a temporary holding account, usually called an electronic clearing account (in this case). The payment sits in this account until you're ready to create a payment file to upload to your bank for processing, See further details below: 

 

If you require further assistance with this, please let me know.

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