I am having random duplicate transactions coming up on my reconciliations. been waiting nearly an hour for someone in live chat to help, also with priority service :(
Thanks for asking! I did get a reply, but it was so convoluted I have decided to ask my accountant to assist me instead. I don't have as bad a problem as you, so hoping they can help me.... Having just read your update though, I'm not so sure.
merkelj once the accountants get involved it will cost you. If it is the same issue I am having, they won't be able to resolve it either. I am just astounded at the lack of response from MYOB or even any updates. They obviously have no idea on what went wrong or why. At least we are all in this together.
Hi Merkelj, if you do get anyone to assist you, then you should go buy a lotter ticket. Make sure you let them know that there are other people with this issue and that MYOB is well aware of the defect and as yet have no solution. Let them know doing a future dated back up did nothing. Running a script does nothing, trying to hide the transactions does nothing. There fix from Friday did nothing. Maybe your issue is not the same as mine but i hope you get some kind of resolution.....
Hi Lynn67,
Thanks for sharing how you feel regarding your support experience. I’ve checked case 03107630 and can confirm our support team replied to the case connected to your email address recently. I know this has been dragging on, especially this close to EOFY and we appreciate your patience as our support team works through the queue.
Regards,
Genreve
Hi Genreve_S thanks for your response. Yes, you are correct they have now responded and now it is being passed onto another department as they could not fix the issue. So, I am now back to square 1 and awaiting another response from another department. as mentioned, this has been going in since end of May and still no closer to being resolved.
