Forum Discussion

Lynn67's avatar
Lynn67
Experienced User
30 days ago

ongoing Bank feed - reconciliation issues and no resolution

I know I am not the only one experiencing this, but the lack of support from MYOB has become a critical issue for my business. Since May 27th, my bank reconciliation has been broken, with random tra...
Genreve_S's avatar
Genreve_S
MYOB Moderator
28 days ago

Hi Lynn67, 

 

Thanks for sharing how you feel regarding your support experience. I’ve checked case 03107630 and can confirm our support team replied to the case connected to your email address recently. I know this has been dragging on, especially this close to EOFY and we appreciate your patience as our support team works through the queue. 

 

Regards,
Genreve

Lynn67's avatar
Lynn67
Experienced User
28 days ago

Hi Genreve_S​   thanks for your response.   Yes, you are correct they have now responded and now it is being passed onto another department as they could not fix the issue.  So, I am now back to square 1 and awaiting another response from another department.     as mentioned, this has been going in since end of May and still no closer to being resolved.  

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