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Lynn67's avatar
Lynn67
Experienced User
1 month ago

ongoing Bank feed - reconciliation issues and no resolution

I know I am not the only one experiencing this, but the lack of support from MYOB has become a critical issue for my business. Since May 27th, my bank reconciliation has been broken, with random tra...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
25 days ago

Hi Everyone,

 

I'm sorry to hear how disruptive this has been, especially with bank reconciliation issues affecting your accounts, the time already spent following up, and EOFY being so close.

For this issue, you'll need to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can securely review your account and file details and investigate your specific case.

 

Regards,

Sai

Lynn67's avatar
Lynn67
Experienced User
24 days ago

Isaiah_Cā€‹   Gee thank you for your feedback.    However, both your suggestions I have tried and still getting nowhere!!!!!!!!      In fact, I have sent two cases via my account over a week ago and have had no response.    I am currently on MOCA   and waiting almost an hour and still no one to assist.   So before suggesting how to reach out for assistance i suggest you check wait times.    Oh,  on a brighter note I did earn a new badge due to my posts    OMG   :(

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