We are also experiencing the issue with manual reconciliations which had previously reconciled and now when trying to do latest bank statements will no longer reconicile, we have unreconciled to 30/9/25 to try and resolve the issue to no avail.
Multiple emails from 22/5/26 remain unanswered, multiple phone calls with over two hour waits only to drop out. Request for support assistance and call backs going unanswered.
Total lack of customer support for an obviously known problem. They take our money quick enough!
dloh1 thank you for confirming. Our issue started in May also and we have transaction dating back to 2021 suddenly appearing on our reconciliations. I like everyone else have been trying to resolve this with their help desk. multiple hours of phone calls and waiting. I think i am now on a first name basis with all of MYOB.
My latest update is that they are meant to be contacting me by phone tomorrow morning to assist me with this issue. I have spoken to multiple people including a team leader. (mind you he was at lunch and I waited on the phone until his lunch hour was up)
Obviously, MYOB do have big issues at the moment especially with their follow ups and wait times. I seriously don't understand why companies do updates prior to EOFY without doing proper testing of their system before rolling it out. Surely, they should have just rolled everyone back prior to whatever has caused this ongoing nightmare. I will update with any news should i get my phone call tomorrow. Fingers crossed.
It's a bit frightening how our financial information can become so 'corrupt' going back multiple financial years (with no help from MYOB to try and resolve as a matter of urgency). Does not instil faith in the program - doubting the integrity of all information in my MYOB file now! I foresee a mass exit of users to another accounting system, as this lack of service (especially at financial year end) is totally unacceptable. What are we paying for? Funny I received my annual renewal bill yesterday - they are quick to send that out - but not quick to resolve problems with their software.
Did you ever receive the call from MYOB? Did you get a resolution?
Accounts456 Hi and good morning. I did not get a call on the day they promised. surprise.
So back on chat I went. Anyway, to keep this short, I did get to do a team viewer with someone and was trying to sort out my issue for over 2 hours without any success. (he has been the most helpful today) It has now been passed back to bank feeds which could now take more time before anyone gets back to me. My issue being that they system will not allow me to delete the 140 plus transactions that have duplicated and come across randomly. Only MYOB can do it and for some reason only certain people know how. So, it has now been over 1 month and still no resolution.
