Forum Discussion

Lynn67's avatar
Lynn67
Experienced User
30 days ago

ongoing Bank feed - reconciliation issues and no resolution

I know I am not the only one experiencing this, but the lack of support from MYOB has become a critical issue for my business. Since May 27th, my bank reconciliation has been broken, with random tra...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
23 days ago

Hi Everyone,

 

I'm sorry to hear how disruptive this has been, especially with bank reconciliation issues affecting your accounts, the time already spent following up, and EOFY being so close.

For this issue, you'll need to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can securely review your account and file details and investigate your specific case.

 

Regards,

Sai

Accounts456's avatar
Accounts456
Contributing User
16 days ago

Hi Sai

This is definitely a widespread issue. We have all reported the issue to MYOB, however no one seems to be getting a real fix to the problem. Could MYOB not urgently get there people onto a fix for everyone?

  • Lynn67's avatar
    Lynn67
    Experienced User
    16 days ago

    Accounts456​    lol   you don't expect a reply do you  :)   I don't believe I have seen any moderator reply after someone asks a second questions that they cannot answer.    

    • Accounts456's avatar
      Accounts456
      Contributing User
      16 days ago

      Haha no I didn't but thought it would be worth mentioning as they seem to read all the comments!

      • Lynn67's avatar
        Lynn67
        Experienced User
        16 days ago

        Ahhh  this is why we are all on hold for so long.  They are all busy reading our comments  :)

         

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