Forum Discussion

Lynn67's avatar
Lynn67
Experienced User
30 days ago

ongoing Bank feed - reconciliation issues and no resolution

I know I am not the only one experiencing this, but the lack of support from MYOB has become a critical issue for my business. Since May 27th, my bank reconciliation has been broken, with random tra...
Accounts456's avatar
Accounts456
Contributing User
16 days ago

Hi Sai

This is definitely a widespread issue. We have all reported the issue to MYOB, however no one seems to be getting a real fix to the problem. Could MYOB not urgently get there people onto a fix for everyone?

Lynn67's avatar
Lynn67
Experienced User
16 days ago

Accounts456​    lol   you don't expect a reply do you  :)   I don't believe I have seen any moderator reply after someone asks a second questions that they cannot answer.    

  • Accounts456's avatar
    Accounts456
    Contributing User
    16 days ago

    Haha no I didn't but thought it would be worth mentioning as they seem to read all the comments!

    • Lynn67's avatar
      Lynn67
      Experienced User
      16 days ago

      Ahhh  this is why we are all on hold for so long.  They are all busy reading our comments  :)

       

    • Lynn67's avatar
      Lynn67
      Experienced User
      16 days ago

      Accounts456​    on another note,  I have now decided to go down their MYOB Complaints policy.  Step 1 send email.  done.     I sent them both my case numbers which they have now replied with a new case number.   Step 2 wait to see how long before anyone replies that is not AI or system generated.  Stay tuned. 

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