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AinsleyCMP's avatar
AinsleyCMP
Experienced User
2 days ago

PAYG Withholding reconciliation issue – transactions show on report but not on reconcile screen

Using MYOB AccountRight to reconcile 21420 – PAYG Withholding Payable.

  • I Reconciled through November successfully, after which November continued to show in “Cleared Charges” on printed reconciliation reports for the following months
  • To try and repair; after undoing reconciliations back to June, November still appears as “Cleared Charges” on printed reconciliation reports.
  • However, November payroll PAYG transactions do NOT appear on the Reconcile Accounts screen, as if they don't exist.
  • The November PAYG entries do exist in the GL and hit the correct account.

Has anyone seen this? How do I fix this strange error?

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 days ago

    Hi AinsleyCMP

     

    Sounds like the reconcile window’s just being a bit fussy with the dates. When things go missing while you’re reconciling, it’s usually because a few transactions have been reconciled out of order.

     

    Best bet is to run through the steps Princess shared in this other thread.

     

    Regards,
    Genreve