6 months ago
Payment Allocated to order on incorrect account
Hi,
Hoping someone on here can help.
We have received a payment from a client (1) but it has accidentally allocated to an order on a different client (2) account. This order on client 2 account has since been changed from an order to an invoice.
We are now trying to delete and reallocate the payment to the correct client account (1), but the payment is still showing on client 2 account, meaning their current outstanding balance is incorrect. The payment has also been allocated to the correct client account meaning the payment has been allocated twice.
Can anyone please help in finding a solution on how to remove the first allocated payment to the order on account 2.