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Lesley5's avatar
Lesley5
Contributing User
26 days ago

Reconciliations out

All my historical reconciliations are out. I worked back and found a reconciliation with a zero balance and unreconciled everything going forward. I completed the reconciliations again, that is two years' worth of reconciliations. I then ran another check and found more incorrect reconciliations even further back.  What do I do now? Should I unreconcile everything again back until 10th Oct 2018? Why and how did this happened in the first instance? All reconciliations were correct when completed.

2 Replies

  • Lesley5's avatar
    Lesley5
    Contributing User
    26 days ago

    I have done further investigation since last post to discover my reconciliations are out of balance as far back as July 2014.   What can I do?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    24 days ago

    Hi Lesley5,

    This issue will require further assistance with the backend. We recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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