Stopping Smart Match for bank recons
When the email came out about smart matching, i thought it was a great idea to try. One bank statement in and I decided I didn't like it and wanted to go back to bank feeds. Logged into my online a...
Forum Discussion
Hi KiwiCaro,
Thanks for sharing what’s been happening. It does seem a bit odd that Smart Match keeps switching back on after you’ve turned it off.
If Smart Match has been disabled in your online account, it shouldn’t keep matching new transactions, so it sounds like something isn’t working as expected.
I’d recommend getting in touch with our support team so they can take a closer look. You can do that by lodging a ticket through My Account or jumping on live chat with MOCA, our virtual assistant.
Regards,
Genreve
