When I heard about smart reconciliation I thought it was a good idea, so I turned it on. Now I'm not so sure. I can't see any way to turn it off completely.
I did turn off all the automatch settings, but it didn't turn off the smart reconciliation feature.
How can I turn it off?
I also detest the smart auto reconciliation and would like to disable this feature. It currently is requiring me to 'match' transactions that have already been matched so I cannot reconcile.
Hi Earl,
there is no menu item "Smart Reconciliation".
Mark
A MYOB team member just informed me that in some cases (I think if you turned the beta version of Smart Reconciliation on) there is no way to turn it off and revert back to the classic view.
Myob, you need to fix this.
Mark
Hi - There is not option in our files to turn this feature off - I know your graphics ae saying there is but in all my files there is no button in the right-hand corner to turn it off - How can we fix this please.
How ridiculous. Smart reconciliation has been switched on, but not by me and I'm the sole user of the account! Now I can't reconcile my balanced Main account because of an unmatched transaction from September 2022. It has also overridden Bank Rules that I had set in place affecting the reconciliations of 2 other bank account. I hate this. FIX THIS ASAP!
Like Everything to do with MYOB it's a mess - and they haven't thought it through and they do everything like this right on year end when we need reports and needs things working correctly - its so frustrating
MYOB PLEASE FIX THESE ISSUES
Hi MPlayer,
I can see why removing the feature all together would a good fix for you.
At the moment, there isn’t a way to completely turn off Smart Reconciliation or switch back to the classic view. Turning off the automatch settings will stop those automatches, but it won’t disable the Smart Reconciliation experience itself.
If you need help reviewing how this is behaving in your file, our support team can take a closer look. You can create a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Hi Princess,
I have smart reconciliation turned on, but there is no menu item to turn it off.
Mark
Same issue !!!! Dont turn things on that we cant turn off - FIX this
I only want to turn it off. How can I turn it off?
