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Grahoo
27 days ago

Unable to delete electronic fund

I have just spent a number of frustrating hours on the support line trying to fix an issue, however, as yet a solution has not been found.

 

I have a electronic payment that has gone into undeposited funds. I called for assistance on how to get it from there and into the trading account. I was advised to delete the deposit but was met with an error message about previous financial year.  The transaction is only 6 weeks old and well within this financial year. 

 

This was explained to the support person, but I was told there was nothing more they could help with.  

 

Is it possible to get some assistance as I am unable to reconcile the accounts.  

 

Thank you.

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I have just spent a number of frustrating hours on the support line trying to fix an issue, however, as yet a solution has not been found.

 

I have a electronic payment that has gone into undeposited funds. I called for assistance on how to get it from there and into the trading account. I was advised to delete the deposit but was met with an error message about previous financial year.  The transaction is only 6 weeks old and well within this financial year. 

 

This was explained to the support person, but I was told there was nothing more they could help with.  

 

Is it possible to get some assistance as I am unable to reconcile the accounts.  

 

Thank you.

","body@stringLength":"772","rawBody":"

I have just spent a number of frustrating hours on the support line trying to fix an issue, however, as yet a solution has not been found.

 

I have a electronic payment that has gone into undeposited funds. I called for assistance on how to get it from there and into the trading account. I was advised to delete the deposit but was met with an error message about previous financial year.  The transaction is only 6 weeks old and well within this financial year. 

 

This was explained to the support person, but I was told there was nothing more they could help with.  

 

Is it possible to get some assistance as I am unable to reconcile the accounts.  

 

Thank you.

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