Hi the Accountant has unlocked a previous FY so I can make an amendment to a missing transaction.
However when I press unreconcile (Account Right) for that month I only get the uncleared cheque deposits not a full list of the unreconcilled transactions. Have I missed something?
Hi AccountIBS2016,
Welcome to the Community Forum, and my apologies for the delayed response.
From the information provided, it's challenging to pinpoint the exact cause of the issue you're experiencing. To gain a clearer understanding of your reconciliation process, I suggest reviewing the bank reconciliation report. This will show the transactions included in each reconciliation period. Please filter the report for a single account and note the recorded statement dates, like the attached screenshot.
This step is crucial as there might be a chance that the reconciliation was conducted over a shorter period, which could explain why fewer transactions are visible after undoing the reconciliation.
Please don't hesitate to reach out if you need further assistance.
Thanks,
Genreve
