Westpac Business Credit Cards no longer supported - bankfeed

Hi Genreve,

Importing statements might be a reasonable workaround, I will give that a try.

Is it MYOB or Westpac that preventing new cards working like the old ones do?

I am frustrated that something that worked fine no longer works for new cards.

Regards,

Glenn

Hi Gmac2016, 

That does sound like you’re in a pickle. What you’re seeing is normal for some banks, replacement or extra cards keep feeding under the main/billing account, often showing the primary card’s last 4 digits.

If you just want it to stop, you could do the following steps:

• Cancel the main/billing account feed that’s still sending data, so no further credit card transactions flow into MYOB.
• If you need the bank feeds for a date range removed from your system, you can reach out to our support team via My Account or live chat through MOCA.
• You can also import statements for the credit card if you need it for reconciliation purposes.

That should stop the bank feed from feeding through the old account. 

Regards,
Genreve

I am still receiving feeds for an older credit card and the main card account.  We have a newer card that cant be set up for bank feeds, is there a solution?

I just spoke to Westpac Business credit cards and was told Westpac does not do bank feeds for their credit cards as they are not compatible. The person I spoke to could not tell why they were not compatible. He could not tell why other banks such as CBA could do bank feeds for credit cards. I am going to make a complaint to Westpac to see what sort of reply I get

I have spoken to Westpac Again..... they have explicitly told me again that it is MYOB that do not support the BusinessChoice Everyday Mastercard. Why???

Hi Edwina, 

Thanks for clarifying this from the bank! From what I understand, it is the Westpac personal credit cards that we don't support. For more info, please check out this Help article: Connecting a Westpac account to MYOB.

Feel free to get in touch if there's anything else I can assist you with.

Cheers,

Princess

I asked someone today at Westpac in business banking as I am having an issue with bank feeds on my cheque account not showing - and he said that they are supporting business credit cards and checked for any updates/memos while I was on the phone - said he couldn't see anything saying they were discontinuing.

I was put through to Westpac business centre and they stated that they do not support business credit card bankfeeds anymore

Hi Freman,

Thanks for your post! Love it when advances in technology open doors to simplify the way we work. I'm not able to provide any information about when MYOB may support open banking, but I recommend keeping an eye on our newsletters or release notes to stay in the know about our latest information.

Cheers,

Princess

Princess_Rhas MYOB heard of open banking? Which is likely the reason why banks are reluctant/refuse to add new bespoked feeds for organisations such as MYOB. They are required to support Open Banking so the question is when will MYOB BankFeeds be supporting Open Banking (which would open the door for many many previously unavailable feeds)?