Forum Discussion

belindaod's avatar
belindaod
Contributing Cover User
2 years ago

AccountRight Importing log results file missing

Hi,   We are importing Sales, Service Sales, which is a process we do quite regularly.     The csv file is 3,500 lines long, around 160 invoices.   The results are attached (a screenshot).   ...
belindaod's avatar
belindaod
Contributing Cover User
2 years ago

Thank you for your response Princess.

 

We have since found the reason as to why there were errors in this upload, but only as a long process of comparing data.  This post was not about errors in our upload it was that the log file of the results was missing.

 

We had not attempted to stop the import before it had finished.  The import file is simply not there at the end of the import process.

 

This is not a one off and does regularly happen to us, hence why I have decided to make this post.

 

Would you know of reasons as to shy this may happen - has this happened to anybody else?

 

Thanks, Belinda

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi BelindaOD,

 

Thank you for your response.

 

I understand how frustrating this can be when such problems become recurrent. I've further checked this, and there's no reported issue regarding the log file being unable to be generated. I can suggest some general reasons why the log file might be missing and how to address the situation:

  • Check and verify the file location configuration. If it's configured to save the log file in an internal or non-existent folder, you won't find the file where you expect it.
  • Review the settings of the import or data processing tool to ensure that it's configured to create and save log files. Sometimes, there might be an option to enable or disable logging, and it could be unintentionally turned off.
  • Check if the log file might have been created but is empty or has a size of 0 KB. This can occur if the logging process encounters an issue during import.
  • Check if there are resource limitations.
  • Check the version of your AccountRight software to ensure that you've got the latest updates.

I suggest speaking to your IT person regarding this to ensure a more effective solution in this matter.

 

Please let me know how you go and if you require any further assistance with this. I'm happy to help.

 

Cheers,

Princess

  • belindaod's avatar
    belindaod
    Contributing Cover User
    2 years ago

    Hi Princess,

     

    We import many transaction journals/sales/purchases journals and 99% of the time an import file is produced.  Therefore the file location configuration is correct and the logging has not been turned off at all.  

    The file has not been created it is just not there at all.

    We are currently running on version 2023.9 - so it's the latest version.

    I can speak to our IT regarding resource limitations or this issue in general and I know they will state that this is a MYOB problem.

     

    We have had this problem occuring on and off for at least 12 months, hence why I have logged this issue.

     

    Does MYOB Accountright not handle a large volume of information being uploaded?

     

    Thanks, Belinda 

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi BelindaOD,

       

       Thank you for your response.

       

      MYOB AccountRight is designed to handle a significant volume of information when importing files. However, its performance can be affected by several factors, including the size of the data file and the efficiency of the import process itself. I will take a look into this and investigate further. To provide you with the best possible support, I'll be reaching out to you via private message to gather additional information. Please check your inbox, and we'll continue to address and discuss your concern through that channel.

       

      Cheers,

      Princess

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