Forum Discussion

PTow's avatar
PTow
Contributing User
3 years ago
Solved

AccountRight Plus 2022.4.0 won't export to Excel

Hi Community   I am using AccountRight Plus (AUS) 2022.4.0 and Office 365 for business on Windows 11 Pro.   When I try to export an AccountRight report to Excel, the report doesn't export and I d...
Excel
Export
  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    While you have done a reinstall of AccountRight, you can also do a reinstall of Excel. This can also fix the link between the software.

    Please let me know how you go.

ChrisMYOB's avatar
ChrisMYOB
Former Staff

Hello PTow 

 

If you open up AccountRight by right-clicking and choosing run as administrator, after proceeding to export to excel if it works you will need to reinstall AccountRight again by right-clicking on the installer and choosing run as administrator. 

If the above doesn't work. You can do the following to repair the .NET framework:

  1. On your keyboard, press Windows+R to open the Run window.
  2. Type Control Panel, then select OK.
  3. Select Uninstall a Program, then Turn Windows features on or off.
  4. Verify that .NET Framework 4.5 or later (4.7) is enabled.
    • If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box.
      Select OK, then reboot the computer.
    • If .NET Framework 4.5 or later is already enabled, repair .NET Framework by clearing the box and rebooting the computer.
      After the reboot, re-enable .NET Framework and reboot the computer again.
  5. Verify that .NET Framework 3.5 SP1 is enabled.
    • If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK,
      then reboot the computer.
    • If .NET Framework 3.5 SP1 is already enabled, repair .NET framework by clearing the box and rebooting the computer.
      After the reboot, re-enable .NET framework and reboot the computer again.

If the box is blank or you get an error activating a component, you will need to contact an IT professional,
as this is a Microsoft component that interacts with the operating system, not just AccountRight.

Please let me know how you go.

PTow's avatar
PTow
Contributing User
3 years ago

Hi Chris

 

Thanks for your reply.

 

I ran AccountRight as the administrator, but unfortunately this didn't fix the issue.

 

I again uninstalled and re-installed AccountRight. I couldn't see an option to do this as an administrator, but unfortunately this didn't fix the issue.

 

I then followed your detailed instructions to repair the .NET framework. Please refer to the photo of the Windows features panel.

 

Both .NET framework 3.5 (which I assume is SP1) and .NET 4.8 were enabled. So I disabled .NET 3.5, selected OK and rebooted the computer. The system seemed to do an update, so I was hopeful. I then re-opened the Windows features panel, enabled .NET 3.5, selected OK and rebooted the computer. Unfortunately this also didn't fix the issue.

 

So I still can't export a report to Excel as I used to be able to.

 

Do you have any other suggestions?

 

Many Thanks

Peter

 

  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    3 years ago

    While you have done a reinstall of AccountRight, you can also do a reinstall of Excel. This can also fix the link between the software.

    Please let me know how you go.

    • Mike_James's avatar
      Mike_James
      Ultimate Partner
      3 years ago

      Hi ChrisMYOB , should AccountRight be installed last?

    • PTow's avatar
      PTow
      Contributing User
      3 years ago

      Hi Chris

       

      I arranged for our IT Group to uninstall and re-install MS Office as you suggested. It's not something that I wanted to do because I had addins that had to be reinstalled for other software. However, in this case the reinstall of Excel must have re-established the link with MYOB AccountRight because I can now export to Excel.

       

      Thanks very much for your attention and suggestions.

       

      Many Thanks

      Peter