Forum Discussion
Hi hmhandling , I believe you will need to have MYOB remove the serial number from the backup before you upload it under the new subscription. The person who uploads it can then assign the new serial number; they must be file owner to proceed with the upload.
The change in product (standard to plus) does not have any bearing.
- Shella_A9 months agoMYOB Moderator
Hi hmhandling,
Thanks for all the details about your file issue! You might want to have a look at this article on how to back up and restore company files. If you’re still having trouble despite following the process, consider connecting with our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for further assistance. Make sure to tell them about the non-restoration from AccountRight Standard to Plus and provide all the necessary info, including what you’ve tried and any error messages you encountered. This will help speed things up!
Cheers,
Shella
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.