Forum Discussion

hmhandling's avatar
hmhandling
Member
9 months ago

Cloning data from one subscription to another

Hello,   Web developer here.   We are attempting to clone an AccountRight data file from one subscription to another so that we can test an integration between our staging website and the new sub...
Mike_James's avatar
Mike_James
Ultimate Cover User
9 months ago

Hi hmhandling​ , I believe you will need to have MYOB remove the serial number from the backup before you upload it under the new subscription. The person who uploads it can then assign the new serial number; they must be file owner to proceed with the upload. 

The change in product (standard to plus) does not have any bearing. 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    9 months ago

    Hi hmhandling,

     

    Thanks for all the details about your file issue! You might want to have a look at this article on how to back up and restore company files. If you’re still having trouble despite following the process, consider connecting with our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for further assistance. Make sure to tell them about the non-restoration from AccountRight Standard to Plus and provide all the necessary info, including what you’ve tried and any error messages you encountered. This will help speed things up!

     

     

    Cheers,

    Shella

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