Forum Discussion

lyndsey2's avatar
lyndsey2
Member
2 years ago

exporting reports to excel has stopped working

just in the past week exporting reports to excel has stopped working.  No error comes up, just nothing happens
Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi lyndsey2,

 

Thank you for your post and welcome to the Community Forum. 

 

When you export reports to Excel and it happens to stop working, this can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. May I know what version of Office are you currently using? A range of these errors can be fixed by one of the following.  

 

  • Quick Repair office. (any missing file should be added back)
  • Check/Fix Registry, this step can only be completed by an IT professional as this is an environmental issue with windows having missing incorrect information.

Please feel free to post again if  you need further assistance with this or if you have questions. We are happy to assist. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

 

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