Import CSV budget file error
When trying to export a budget file from the web browser version and I'm unable to select export as CSV, only pdf or excel are working. I've selected export as excel and saved the file as a CSV file ...
Forum Discussion
Hi SonicPiling,
Thanks for the screenshot, super helpful! This usually happens because Excel quietly changes the file structure when you “Save As” CSV (adds/strips rows, changes delimiters or headers), so the file no longer matches the exact layout of the MYOB budget template, even if it looks the same on screen. Could you please export the budget directly as CSV (don’t go via Excel first). If CSV isn’t selectable or still errors, the export in a different browser or on another computer, then import that fresh CSV back in the browser file.
If the issue persists, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
