Need to delete online file
The wrong file was uploaded online and I now need to remove it. I have been trying for several days to make contact with a support person but unable to get through. I have been kept on hold for count...
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I tried lodging a reply yesterday but it did not post.
I have been trying to get the same problem fixed since the first.
I have spent somewhere around 12 hours on the support line - 90% of which was on hold.
After first being told that my problem would be resolved in 72 hours, with nothing more happening, I chased up again and again.
Finally yesterday I was told that the only solution is to
- cancel my current subscription
- take out a new on
Someone from MYOB can correct me, but I was told that the ability for Support personnel to delete copany files was not transferred across to the new system.
Now to start the wait to get hold of "Retention"
