Need to delete online file
The wrong file was uploaded online and I now need to remove it. I have been trying for several days to make contact with a support person but unable to get through. I have been kept on hold for count...
Forum Discussion
Just a firther update on the issues with removing an old company file:
I have now managed to cancel my old subscription and generate a new one.
But there is one more hitch: A subscription is tied to an MYOB serial number (one that I have had since 2005 and am very fond of). Which means that when I get a new subscription, I get a new Serial Number.
The excellent sales rep attempted to help me to change the Serial Number in Server Edition. But the function is greyed out. Logging out and back in as Administrator yielded no change. So I could noty change the SN.
The solution: a manual migration. Which means taking a manual backup and uploading it to MYOB's dropbox. A migration case was created (the file gets renamed to the migration case number prior to upload) and the queue: which is currently sitting at 10 days.
Which means I have no hope of knowing that MYOB's STP function is going to work for me prior to the ATO's 30th June deadline to notify of my provider. I am going to have to just nominate MYOB in the hope this is eventually fixed
