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JojoA1's avatar
JojoA1
Experienced User
2 months ago

File stuck in Back Up

I can not open a file due to it saying:   Backup in progress This company file is currently backing up. You can sign ion once backup is complete.   The file is still stuck in backing up. Can so...
Stuck Backup
  • Princess_R's avatar
    Princess_R
    15 days ago

    Hi Sunny1010,

     

    Welcome to the Community Forum!

     

    Absolutely! We can definitely help you out! I've run a fixed script over your file, so it should be working now. If you run into this issue again, you can also reach out to our live chat agents via the virtual assistant MOCA.

     

    Cheers,

    Princess

Curtis1968's avatar
Curtis1968

Hi,

I am also experiencing the same issue of a File stuck in Backup - could you please help.

 

Thanks

Virginia

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 hours ago

Hey Curtis1968,

 

I've run the fix over your file to help resolve the issue with it being stuck in "Backup in Progress." Just log out and log back in to check if it's all sorted. If this happens again, don't hesitate to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.

 

Cheers,

Doreen

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