Hi Sydcity,
Sorry this has dragged out, especially this close to EOFY. I get what you mean, it certainly will make things easier if there was a way to self-serve migration.
I can see case 03130478 is still open for the second file migration, while case 03130471 has already been resolved. Since the second file is the one holding things up, it’s best to keep everything on the open case so the team can continue working from the same request.
There was also a reply sent yesterday and another update today, so the case is still being worked on. As long as the team is updating you by email, you can reply directly to those emails to keep up to date and keep everything together in one place.
Hopefully this gets sorted for you soon.
Regards,
Genreve
