Hi,I spoke to a salesperson/support person about 2 1/2 months ago and arranged an online subscription to transition my offline file to on-line, to fall into line with the new transition date.I never received the email confirmation with the required links/details as were promised at the conclusion of the sales call - after I gave my direct debit bank details etc. I have tried to call several times to sort this out and have been left on hold for hours on end which I simply do not have time for - who does?I have also tried to upload my file online following the instructions given in the hope that perhaps there is a backend connection sorted after my original phone call. But this seems to not be the case also.If I am not able to get any support for this issue I will ditch MYOB and move to an alternative provider.Not impressed at all.I would love to hear from a support person ASAP.

I received the private message from AmandaMYOB .... Amanda there is no reply button for me to reply directly to you. But to answer your question, the related email address is the same.This is concerning considering at the conclusion of the phone conversation I was asked for my direct debit details. Is this standard practice or not? This roll out is somewhat of a circus....and I feel sorry for you MYOB workers trying solve the problems that your project management team have dumped in your laps by their own incompetence.

Hi HDSA MYOB are swamped at the moment and a lot of users are stressed and upset at this change and the poor timing. I just wanted to mention that unless you need online services like payroll and bank feeds, then you can stop your MYOB updating automatically a couple of ways. If you want to keep using offline versions there are two ways to stop upgrades - the first allows you to have multiple versions of MYOB and the second is good for a single version. If you have versions prior to 2021.1, they won't update anyway so nothing needs to be done. You could choose to use the Server Edition but you can also turn off auto updates for PC versions as per this old post from Gavin12345 which shows how to turn off the auto updates - just substitute the version shown with with the current version you are on. Once you have created a Desktop shortcut for the offline files, you can still use the current Desktop shortcut to access and upgrade your online files: Unfortunately MYOB are not going to change their policy just because users want them to. Now just as there are ways to stop Windows 10 automatic updates, there are also ways to stop MYOB automatic updates, or at least work around them.I keep using AR2020.1 even though MYOB has updated itself to AR2021.4Take a look where MYOB installs itself - in a folder called AccountRight in a path like this:C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRightInside that folder is another folder called app-2021.300.244119 or similar - this contains the files that run MYOB - AR2021.3. Copy this folder app-2021.300.244119 and paste under C:\Users\<your username>\AppData\Local\Programs\MYOB\ and rename it to AccountRight 2021.3Delete your desktop shortcut and create a new shortcut to HuxleyApplication.exe inside the new folder.From this point your shortcut will run AR2021.3 even though MYOB Updates to AR2021.4 or .5 etcWhen you are ready to upgrade, repeat the above and create a folder for AccountRight 2021.4 etc and change the shortcut to the next version. If you only need one version and need to stop updating, then you can use Randon-nuggets method as follows: A simpler, more surgical method is as follows:a) Open the folder in which MYOB is installed. Typically this will be in:C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRightb) Inside that folder you will find a program file named Update.exe. Simply rename this program file to, say, "Update-disabled.exe". Voila! No more updates!. When AccountRight is next started, it will fail to find its auto-update program, and then carry on running the software as is. I have successfully tested this approach since the AR 2026.3 release (PC edition). CheersLizmailto:majubawest@hotmail.com

That's awesome.... thanks so much Liz

Can it conversely be reversed by editing the file name back to its original function if wanting to upload the file on line at a later date?

Hi HDSA I expect so but it may be better to download and install the latest version instead. It would be a different version name and once you login with the new shortcut, it should upgrade the file at that point. I haven't tried this but I'm guessing this would be the best solution. Once things settle down with MYOB, you would have a better chance at getting some assistance from support.CheersLiz

Trying to transition to online

19 Replies

AmandaMYOB
MYOB Moderator
28 days ago
Hey HDSA

I've just updated the settings to allow for you to send private messages - sorry about that! You should now be able to respond to my private message.

We do ask for direct debit details over the phone when processing payments, call recordings are always paused to ensure privacy. I will follow up now and reach out to you in a private message with an update shortly.
HDSA
Contributing User
28 days ago
I received the private message from AmandaMYOB .... Amanda there is no reply button for me to reply directly to you. But to answer your question, the related email address is the same.
This is concerning considering at the conclusion of the phone conversation I was asked for my direct debit details. Is this standard practice or not?

This roll out is somewhat of a circus....and I feel sorry for you MYOB workers trying solve the problems that your project management team have dumped in your laps by their own incompetence.
HDSA
Contributing User
29 days ago
Ok. Thank you :)
Mike_MYOB
Community Manager
29 days ago
Sorry I misunderstood, yes I should be able to get that for you HDSA . I'll actually ask AmandaMYOB to

connect with you via private message as I will be signing off for the day soon (I am based in NZ)
HDSA
Contributing User
29 days ago
Do you have access to that and can send it to me?
HDSA
Contributing User
29 days ago
I understand. But I don't have confirmation of my subscription number that I organized 2 1/2 months ago.....so I cannot change my serial number without that. Right?
Mike_MYOB
Community Manager
29 days ago
Hi HDSA , the information for updating your serial number is in the linked help page on my original message above.

Please click on the original and follow the steps.
You will see in step 3 it mentions updating your serial number (see below)

Clicking that link will then take you here with more detailed instructions
HDSA
Contributing User
29 days ago
THanks Mark. But without the subscription details available because of lack of communication on the part of your sales person that I originally organized the subscription with, and then not being able to contact support, how should I match my subscription number with my new serial number to make this process work?
Mauzy
Experienced Cover User
29 days ago
Gone through all the steps. Still won't upload file because Serial No. is the old one.
Mike_MYOB
Community Manager
29 days ago
Hi all, a note to let you know that we have updated our help information to make it clearer for customers to understand the process of moving their file online.
Particularly, the step around updating your serial number in product seems to catch a few people.
Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place.
We will update the help again with the process for going online after the 17th (once the change has gone through)