Hi Michael12345,
Welcome to the Community Forum.
I can confirm that we don't use static IP addresses, but based on the information you have provided I don't believe I am able to offer any further advice for you or the community on this. We do have a useful help article related to accessing online services via a proxy server that can be found here. If that does not help, then it would be best for you to create a case to discuss your specific scenario with our support team.
Looking forward to hearing from you!
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
