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meerajohnson's avatar
meerajohnson
Member
1 month ago

Applying for online payments for invoices

Hello,

 

I applied for online payments as a payment option for my invoicing over 5 days ago and have not had this approved despite having tap & go payments approved (applied for both at the same time).

 

I am unable to send out my invoices for payment until this is approved.

 

How long can I expect? It says 3 days on the app & then to reach out via the chat assistant, which has not been helpful at all (directing me to a webpage which then directs me back to the chat assistant...). 

 

 

1 Reply

  • Jared-Solo's avatar
    Jared-Solo
    MYOB Staff
    1 month ago

    G'day meerajohnson​ 

    Some applications (and parts of that application) take a little longer to review, and the long weekend in Victoria and NSW added an extra day to our standard processing times.

    That said, we'll want to take a closer look for you and may be able spot if there's a reason for the hold up.

    Owing to the private nature of your application, we can only handle those discussions through our in-app support channel. Please fire up the Solo app, head over to the More tab and select Chat with us. The Digital Assistant will help get you in touch with us, and you can always type "chat to a human" or "speak with a member of the community team" to get to us a little quicker.

    I'll keep an eye out for your message đź‘‹

     

    [ Edit ] Thanks Meera, I can see your chat has come through and I'll leave you in the capable hands of my colleague Danielle 

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