Forum Discussion

rary19's avatar
rary19
Member
11 days ago

Cannot sign in

Hi, for two days now I have been unable to sign in to the myob solo app. It does the whole looging in thinking thing and then just rebounds back to the sign in page. The email and pw used are 100% correct. This is NOT a user issue. This has been an ongoing problem for months, however it usually let's me back in after a few attempts, however this time it has gone on for days and it is now negatively impacting my ability to actually run my business. I cannot access my money, take payments, send invoices - nothing. I have even tried fixing it by uninstalling and reinstalling the app - yet it persists. Not acceptable MYOB!!!

1 Reply

  • Han-Solo's avatar
    Han-Solo
    MYOB Staff
    9 days ago

    Hi rary19​ ,

    I’m really sorry you’re dealing with this, especially with how much it’s affecting your ability to run your business. I completely understand how frustrating and stressful that must be.

    There are a few things that can help with login loops like the one you’re describing. Some devices are quite aggressive with battery and background app restrictions, which can interrupt the sign-in process.


    Could you please try the following:

    • Turn off battery optimisation for the Solo app
      Go to Settings → Apps → Solo → Battery and select Unrestricted or Don’t restrict
    • Make sure Low Power Mode / Battery Saver is turned OFF
    • Close all other apps running in the background, then open Solo and try logging in again

    These steps can prevent your device from cutting the app off while it’s trying to sign you in.

    If you’re still having trouble after trying this, please reach out to us directly so we can investigate this urgently for you. Open the Solo app and, before signing in, select “Help signing in.” There’s a chat option on that page in the bottom right corner where our team can assist you further.

    Thanks,
    Hannah

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