Invoice won't send

Hey tarahkelly24​ 👋

I'm just checking in after the weekend to see if you're still seeing signs of this email delivery issue in Solo, our teams are still digging into the detail to see if they can find the source of the issue! I sent you an email to connect you directly with our other Community Leads ☺️

Thanks for letting us know! We definitely recommend raising a case via the Digital assistant in Solo, it'll connect you with our team and we'll continue working hard on finding the source of the problem. 

As a workaround in the meantime, you'll be able to use the Share button to send an invoice via an external email or messaging app. This'll make sure you can continue sending invoices over the weekend, and we'll pick up our investigation with priority on Monday morning. 

Drop us a line in the Solo app and we'll pick up the conversation on the other side ☺️

No it's not the email that's the problem ive tried multiple emails and checked it a few times . Signed in signed out . Nothing works 

Ahh, thanks so much for that! Can I confirm the email you're using doesn't have any forbidden characters or blank spaces before/after the email, as well as a proper ending (".com")?

We'd definitely like to take a deeper look at this one for you, so we're having some chats internally to investigate further! We may also ask that you reach out via the Digital assistant so we can take this conversation elsewhere (if we need to request more specific details). 

I will let you know what we find, and/or if we'd like you to raise a support request instead ☺️

Yes I have my email in there in settings

Hey there tarahkelly24​ 👋

We definitely don't want you losing your mind, especially on a Friday! Let's get you back on the emailing track. We normally find that errors sending invoices can occur when the "reply-to" email is not set (this lets your customers email you back!).

If you head to More > Invoice settings > Invoice emails, do you see an email address added in there? If not, pop one in and you'll be ready to rock and roll!

It's possible you might be discussing a different issue though, so please let me know if I'm on the wrong track - pop a screenshot here (minus any private details) and we can zero in on what the issue is ☺️

And if you get extra stuck, you can always reach out to us via More > Digital assistant in the Solo app to be directly connected with me and the team!