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MPebc's avatar
MPebc
Contributing User
21 days ago

Invoices not emailing

For the last week I have been having trouble sending invoices to customers. They are customers that have been emailed regularly & email details have not changed. We cc our own business email & email has not been received. Not getting any error message, appears to have sent. I tried resending a number of times & the emails eventually came through hours later? Why is this happening all of a sudden? Makes it hard to get paid if customers aren’t receiving emails! 

1 Reply

  • Hey MPebc​ ooh, that timing does sound a bit off. Let's get to the bottom of it! 🔍 

     

    We do sometimes see emails running a little late at the start and end of the month when everyone's firing off invoices at once, but this one's worth a closer look.

     

    To dig in properly, we'll need a few personal details about you and your customers. So let's get the conversation somewhere a little more private. Jump into Chat with Us (on the More tab in Solo) and the team will get their detective hats on. 🕵️