I have recently started using MYOB solo , I emailed off about 6 invoices last night and then I was unable to send any more . Is there a daily limit ? Tried again next morning and was able to send 1 more but then same message appeared “ Unable to Send “. Any idea on why this is happening
Hey Asquith1967 👋
So glad you've reached out, and we'd love to get you back up and running as soon as we can. 🔧
Issues with emails sending can occur for a variety of reasons (sometimes it's as simple as a reply-to email not being set under "Invoice Settings"), but it sounds like you're describing a potential issue underneath the hood in Solo!
We'd love to connect with you and do some investigation - drop us a line in the Solo app under More > Digital assistant and we'll take a deeper look in your account to flush out those issues emailing 📧
Im having the same issue, I was allowed to send 6 invoices, but on the 7th (day of Christmas) myob said to me… error sending email… please try again and I must admit it was annoying…
Mannixpiano Christmas carols in July?! We'll allow it!
But to the point (and to echo my colleague Jayde), we'll be keen to take a look at this for you, so hit us up through the Digital assistant (in the app, go to More > Digital Assistant) and we'll look under the hood for ya.
