WHY CAN'T I see more then last financial quarter?

In fairness, we should be able to access whatever period of data and generate reports for any date range that we choose. Why can’t we ? 

I have to same problem too, we pay for an app and then everything disappears cause it rolls over, it needs to be fixed, I can’t access anything  from 24-25 financial year 

Great - though belated - news!

Grab the latest version of the app from the app store, it has the expanded reporting range you requested 

cc Bel12​ leonardpihlblad​ dgray76​ 

Hey leonardpihlblad​, 

I can understand why this would be frustrating, especially if you were able to access that information only a few days ago.

The app currently only displays the current and previous financial quarter, so once the new quarter began in July, the oldest quarter was no longer available in the app. This is how the feature is currently designed, rather than an issue with your account.

I appreciate that this doesn't help if you need to view an earlier quarter, and I understand your feedback about wanting access to older financial periods. I'll be sure to pass your feedback on to the relevant team, as it's valuable to know how this impacts our customers.

I apologise for the inconvenience this has caused.

Agree. But I think I know why. Because this isn't the first time I've mentioned this. They know about it but they gatekeep so you have to upgrade or something. It is also insane to think that the app is only in the app in the phone for us. But my accountant she can open up and see everything on a web browser.

Will you guys really do something this time or will you keep gatekeeping?

And why can my accountant login and see everything on a web browser, but I can only see what I can see in the app on the phone? Please riddle me that

Hi leonardpihlblad​ 

Just want to remind you that the community team are here to help and bring your feedback to the product team. So while we can agree this has been a frustrating experience for you, we expect you and all members to work with us constructively so that we can tackle the issue together. 

The good news

The current plan is to release the scheduled app update (version 8.1.0) and shortly afterwards, a 'hotfix' (version 8.1.1) which will allow everyone to export records from FY25. I'm afraid I don't have an exact date yet, but we're aiming for late next week.

I'll tag you again once the fix is available, and thanks again for your understanding. cc dgray76​ 

[Edit: apologies, I was wrong about the version number and this improvement was made available on 8.1.2]