Open Banking is now available for all MYOB users

Hi Just-Me,

Thanks for checking. You’re not missing anything. When you click Connect bank accounts, it does take you through a series of prompts to set up the Open Banking connection. If you’re switching from a classic bank feed, there can also be a few manual steps involved, like cancelling the old feed, setting up the new Open Banking connection, and reconciling categories. If something in the prompts doesn’t look right or you get stuck at a certain step, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

Regards,

Sai

Hey Bookkeeper12​ 

Our banking team will need to take a deeper look into that one for you. I would recommend raising a case from your My Account dashboard for assistance if you aren't able to wait on the phone, someone from the team will be able to reach out to you. 

Ive looked everywhere, where is the 8 digit code i need to set up bank feed for ANZ? 

Hi Just-Me,

That catches people out sometimes. 

The 8-digit code shows up when you start the bank feed application in MYOB. As you work through the prompts, the authorisation number will appear on screen. It’s also worth checking the confirmation email, as the code is usually included there too.

Cheers,

Princess

Thanks, the bank feed "application" is just a series of prompts. Am i missing something when i press connect bank accounts?

Hi Amanda, 

I am struggling to get a new bank feed activated through the Open Banking. With Westpac banking, you have a personal profile and a business profile but one customer number. When i put my credentials in, it takes me to the personal profile in Westpac and i can access the business account to allocate bank feeds. I then selected the alternative way and selected Westpac Credits cards. I got the code from MYOB, signed in and linked bank feeds last week. I have done this twice and bank feeds are still not active - what am i doing wrong. I need to get this linked urgently as the transactions are starting to flood in and i don't want to be entering everything manually. Cant get through to anyone on the phone, currently been on hold for 48 minutes. Please advise. Thanks, Lara

I waiting 1hour and 28 minutes on the phone... still no team member. Very disappointing MYOB!