Hi MYOB Support,
Email addresses saved on our customer contact cards keep disappearing. We enter or update them, they save fine, and then later they're blank again. Because of this, invoices aren't going out by email.
please advise why this is occuring and when this issue will be fixed, its been ongoing for approximately 2 months now
Hi Christopher6,
That's quite unusual; the email addresses you saved are later showing as blank. This can happen when the invoice list doesn’t load the customer email correctly, rather than the address being removed from the customer card.
As a workaround, open the invoice and select Email to send it individually. It’s also worth checking the customer card for any spaces after the Company Name, removing them, and saving the card again.
If the email is blank on the customer card as well, please contact our support team so they can investigate the issue.
Regards,
Genreve
Hi Genreve
Thanks, in contacts the email is disappearing
This is ongoing, we will save the contact under billing details email and then they disappear sometime later
