Forum Discussion

KateCurran's avatar
KateCurran
Cover User
10 months ago

Making an inactive account/category active again

I have a category that is marked as inactive that has a balance in it that needs to be cleared but I cannot mark it as active again so I can journal against it to clear the balance   When I click...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
10 months ago

Hi KateCurran,

 

If the category has a balance but is inactive, you should be able to reactivate it. Since clicking 'Mark as active' isn't working, can you check if an error message pops up when you try?

 

Also, it might be a browser issue or a system glitch. Try clearing your cache or using a different browser to see if that helps.

 

If it's still not working, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

 

Regards,

Sai

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