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Hi penejane
We would like to check back with you to see if this issue has been fixed. If not, you can send us the necessary details through our private message so that we can assist further.
Cheers,
Princess
It is nothing to do with the ATO it is the tick box on the reporting page in myob that was not working it has since been resolved - you are not reading my p[ost correctly - nothing to do with the ATo it was myob issue
- Achaturvedi2 years agoMember
Could you provide directions to resolve this. As I still can't find any option in the settings to change the PAYGW reporting to monthly.
- Princess_R2 years agoMYOB Moderator
Hi penejane and Achaturvedi,
Thank you for reaching out. I apologize for not being able to get back to you right away. I appreciate your patience and understanding.
I'm sorry that I misunderstood the post regarding the setup for your BAS report. I've further checked this on our end, and I've found out that this is a software bug. I regret the inconvenience this may have caused. When you run your quarterly GST return report and select the reset on filters after selecting dates, the monthly PAYG withholding checkbox is grayed out.
The current workaround is to open a new tab, then try to open the Payroll Activity report and run it for the same period as you are running the GST Return report for. After this, refresh the browser tab where you're running the GST return report. The checkbox should now be visible and usable again.
Once again, thank you for your understanding.
Please let me know if you require any further assistance. I'm happy to assist.
Cheers,
Princess
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