2 months ago
Reconciling Eftpos when there is a Refund and a Payment - cannot find the refund
We issued a credit payment to a customer. Because there were not enough payments that day to cover the credit when the daily eftpos bank settlement occured, it was carried over for several days until there was enough funds from other eftpos payments for the bank to deposit to our account. I am now trying to reconcile by matching the bank payment with the customer payments. I can find these in the drop down list under "match transaction" on the bank transactions page, but I cannot find the credit that was paid. I cannot therefore balance the deposit made by the bank for the total customer payments minus the customer refund. Any advice appreciated.