Forum Discussion

7 months ago

Account not connected

My Bank feed says the account is not connected, but has been ever since I started using MYOB. It is still receiving daily updates.

MYOB Business Lite

Genreve_S

MYOB Moderator

7 months ago

Hi sjb99,

I get how the message might be confusing. The first screenshot in your response means you have another slot available for a bank feed. MYOB Business Lite allows for two bank feeds, and since you’ve used one, you’ve still got one left for another bank.

Regarding the first post in this thread, I suggest clearing the cache of your AccountRight to fix the issue.

Feel free to start a new thread if you need any more help.

Thanks,
Genreve

sjb99
7 months ago
Thanks Genreve_S,

I don't seem to have any local app data for MYOB - the %localappdata%/myob clear cache method from the other post was unrecognised, so I checked all the appdata folders and there are no MYOB subfolders there.

The issue I have is I can't get a current balance for the active account. Get Connected button just takes me through the how to apply to connect an account from scratch process. But the feeds in this account are updating daily.
- Genreve_S
  MYOB Moderator
  5 months ago
  Hi sjb99 ,
  
  Thank you for clarifying. With the current state of your bank feed, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team as this needs further troubleshooting.
  
  In the meantime, feel free to create a new thread if you need any other help.
  
  Thanks,
  
  Genreve