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MJ7's avatar
MJ7
Experienced Cover User
16 hours ago

Bank feed error follow up

 

 

I posted a question a few weeks ago and I have a second job lodged with the MYOB Support Team (case #03365945 & #03352955) however I am not getting anyway.  I cannot get through to Support on the phone or online via Live Chat so I just have to wait for reply emails each day.

 

Basically I get constant errors when trying to access my Banking Feed, mainly my Business Credit Card with the CBA.  Some days i cannot even see any transactions at all associated with my credit card feed.  Just error messages that something went wrong.  This is so incredibly frustrating as i can't run my business like this.

 

Initially I couldn't even access the Banking Hub either.  MYOB Support assisted me with this and I am now able to access the Banking Hub.  My credit card appears fine in the Banking Hub and the balance is correct, however when I go to use the Bank Transaction feed for the credit card I get constant errors and sometimes I can't see the actual transactions.  I am still awaiting MYOB's help.

 

Question:

 

My business credit card (#1) that has always been in my Banking Hub was actually lost in 2024 and a replacement card was sent out (#2).  This second replacement card obviously has different numbers on it to the first one.  The bank just replaced the card, I didn't update anything in MYOB and the my Credit Card bank feed has been working perfectly for last 2 years.  

 

Due to all these error messages, I thought that maybe it was because I had the "wrong" card number linked in MYOB.  I rang CBA, they said nothing has changed with the account, it was just a replacement card that was sent out (and the numbers on the card were different).

 

I applied for another Bank Feed application with the replacement credit card (#2) to see if this would make a difference.  Now, I just have duplicate transactions in my feed for both credit cards and the credit card #2 has a $0 MYOB balance.

Should i just delete this new Credit card #2 bank feed and continue with my old credit card #1 feed and just try and somehow get the error messages fixed?  

 

Would a new credit card number cause error messages in the Bank Feed even though nothing has changed with the account and it is just a replacement card??

 

Thanks

2 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    15 hours ago

    Hi MJ7, 

     

    I’m sorry you’ve been left waiting for help with this, especially when you need your bank feed to run your business.

     

    A replacement card number can affect the bank-feed connection. As the new feed shows a $0 balance and duplicate transactions, please don’t delete either feed or submit another application yet. These bank-feed issues need to be checked by Support.

     

    I can also see a call was logged earlier on your case. If the issue wasn’t resolved during the call, please send an update through case 03365945 so the Bank Feeds team can confirm which feed to keep.

     

    Regards,
    Genreve

  • MJ7's avatar
    MJ7
    Experienced Cover User
    15 hours ago

    Thanks Genreve.  I didn't call MYOB, I couldn't get through to anyone so I'm not sure why it shows a call was logged?  I have been corresponding via email only.  

     

    Case number 03365945 is the current case i believe?.  MYOB said they closed the other case. 

    I will reply again to their email

     

    Thanks

     

     

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