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becn1103a's avatar
becn1103a
Experienced User
1 month ago

Bank feed for new credit card - Banking Hub error

Hi

I'm trying to set up a new bank feed for a credit card. When I click Banking then Banking Hub I get the something went wrong error message. I've tried refreshing but it is still the same.

 

The current bank feeds I have set up are working as normal.

 

Any ideas?

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 month ago

    Hi becn1103a,

     

    You’ve run into a rough one with the error popping up in Banking Hub while you’re trying to set up that new credit‑card feed. To help move things along, there are a couple of quick checks that usually clear this type of issue:

     

    • Log out completely, close your browser, then reopen it in a private or incognito window before signing back in and test setting up the feed again.
    • Check if there’s a pending application for the same account under Banking then Banking hub, because starting a new one can block the process.


    If none of that gets the page working, you can reach out to the team through Live Chat via our virtual assistant MOCA, or by submitting a support case via My Account so someone can take a closer look.

     

    Cheers,

    Doreen

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