Hi,
My bank feeds appear to have stopped. It may be because I signed up another business of mine with MYOB with bank feeds from a different bank account number in the last few days, and that may have interfered with the bank feeds.
Can someone look into this for me please?
Cheers
Cody
Hi CKnight,
Sorry your bank feeds have gone quiet. MYOB’s Missing bank feed transactions guide is a handy first check. It walks through checking your filters, confirming the feed is active, checking whether the transaction has reached your online banking and knowing when to contact support. This can help narrow down whether the transactions are hidden, still processing or the feed needs attention. If you’ve checked that there’s nothing wrong with your bank-feed setup but transactions are still missing, our support team will need to check the setup directly, especially as this involves two businesses and bank accounts. You can reach them on Live Chat via our virtual assistant or submit a support case through My Account.
Cheers,
Doreen
Hi Doreen,
The issue is that I signed up for MYOB under a new business of mine with bank feeds from a different ASB bank account. Now, my bank feeds in my original MYOB company file are not coming through since I signed up that new company with MYOB (14/08/2026)
I have:
- Clicked 'All Transactions' and still can only see up to 14/08/2026
- The bank feeds says "Bank updated 14/09/26" so it appears it hasn't updated since then for some reason.
I think signing up my new company with bank feeds has disrupted my original companies bank feeds?
Kind regards
Cody
Hi CKnight,
Thanks for confirming. Setting up a new MYOB file with a different bank-feed account shouldn’t normally affect an existing bank feed, so the two events may be unrelated. However, bank-feed issues can depend on the specific bank account and connection, so they need to be checked case by case.
Please check the original business in Banking > Banking hub and confirm the bank-feed status. If it still isn’t updating, it's best to reach out to our support team so they can review the connection and advise on the missing transactions.
Thanks,
Genreve
Hi Genreve,
I have checked the original business in Banking > Banking hub and can confirm the bank-feed status is live as it shows my ASB bank account under "Accounts with bank connections" area. But, the bank-feeds are not updating since 14/08/2026.
I have sent MYOB support a request for a support ticket now.
Regards,
Cody
