Bank Rec out AGAIN!

Hi FifiVivi,

Totally fair call, if I were dealing with this regularly, I’d be over it too. You should be able to trust your bank recs every month. The most common reason an account shows unreconciled is when transactions get changed or deleted after you’ve reconciled. Other causes can be date issues or duplicate entries. I’ve got this post that runs through checks and steps to fix an unreconciled account. If that doesn’t sort it, you can lodge a support case via My Account or jump on live chat with our virtual assistant MOCA. We’ll take a look at what’s happening on your end and get it sorted.

Cheers,

Princess

I got everything reconciled and now once again, one of the accounts won't reconcile....it is out by exactly $500. I have checked every transaction - I have not deleted or changed anything! I have had to go back and unreconcile the previous month that did reconcile before and now it won't reconcile either. Do I have to unreconcile October now as well? How far do I have to go. I am now totally over MYOB! I do not have the time to be doing this rubbish. Our year end is 30 September and the accounts have already gone to the accountant for auditing.....what am I supposed to do with the September month end that now needs to be unreconciled?

Got everything reconciled and now once again, one of the accounts won't reconcile....it is out by exactly $500. I have checked every transaction - I have not deleted or changed anything! I have had to go back and unreconcile the previous month that did reconcile before and now it won't reconcile either like pin. Do I have to unreconcile October now as well? How far do I have to go. I am now totally over MYOB! I do not have the time to be doing this rubbish. Our year end is 30 September and the accounts have already gone to the accountant for auditing.....what am I supposed to do with the September month end that now needs to be unreconciled?

Hi FifiVivi, 

I can imagine how over it you must be with this, especially when everything was reconciled, and now it’s suddenly out by $500.

You don’t need to keep undoing more months just yet. What’s likely happening is that there are some transactions not showing in the Reconcile accounts window, which throws the balance out. The steps Princess shared here will help bring those “hidden” transactions back into view:

https://community.myob.com/discussions/bus-banking/bank-reconciliation/862122/replies/862610

Once you’ve run through those steps, try reconciling again as normal. If it’s still not balancing, the quickest way to get this sorted is to contact our support team by lodging a support ticket from the My Account window, or by chatting with us via MOCA(our virtual assistant) at myob.com/help.

Regards,
Genreve 

Got everything reconciled and now once again, one of the accounts won't reconcile....it is out by exactly $500. I have checked every transaction - I have not deleted or changed anything! I have had to go back and unreconcile the previous month that did reconcile before and now it won't reconcile either. Do I have to unreconcile October now as well? How far do I have to go. I am now totally over MYOB! I do not have the time to be doing this rubbish. Our year end is 30 September and the accounts have already gone to the accountant for auditing.....what am I supposed to do with the September month end that now needs to be unreconciled?

I am having the same problem, Everything was cleared and reconciled up to 31/3/26 and now after the last update nothing is reconciled anymore and there are a number of old transactions from that same financial year that are not saying they are 'unmatched'?? this is not possible.

Does anyone have an answer, I can find the old transactions in the transactions list but as soon as I go to reconcile they disappear, and I can't enter the correct dates in the reconciliation screen to bring them up, it is only allowing very strange dates i.e. 25/3 instead of 31/3??

Hi nalver3 991018,

I understand it’s not ideal, especially after going through the troubleshooting steps already provided. If the issue is still happening, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can further look into this for you.

Regards,

Sai

Hi All

I have watched this post for sometime, not replying, as people screamed blue murder that the 'software' doesn't work and threatening to vacate to another well known software 'where bank recs will work' - well I got news - not true ...... the other software ( that which will remain unmentioned)  -whose reconciliation is strangely, only available on bank accounts, was just as susceptible to being wrong and going wrong after being reconciled and being correct.

Having now considerable experience in both MYOB's bank feeds and the unmentioned software bank feeds I can say to 2 commonest errors are not software related but incompetent professional staff who thought they knew what they were doing, or, just not quite understanding how the recs work - initially - something that could be levied at myself for both MYOB and the other software package.

Oh, I am not saying at all that when a rec goes wrong it is a bad operator - what I am saying is consistent belief that the bank feed rec process 'is always right' is incorrect ... .you just need to know why and fix.

However, having been called in to fix the mess left by each of the professional internally employed staff ( with considerable accounting/book keeping skills to their name and quals to match - 3x now gone) - the commonest error causing discrepancy ( and in my case for my own MYOB business bank feeds) was double ups and unreconciled entries created( duplicated at my behest) skewing the data .... once I realised that and deleted these duplications in MYOB things started to work well).

For the mess in the other software left by the 3 professionals - it was arrogance and that they knew better and failing to read the very obvious engine gauges for the business that showed reconciliation errors on the bank accounts - and under their watch they slowly and surely just got bigger and bigger...... all three professional staff members assumed the same and the results were identical.

The fix was relatively easy - lengthy, time consuming but manageable - download bank statements - go back to a point when the software matched the bank statement - and move forward fixing errors month by month - and in most cases these were unreconciled duplicate entries - it took weeks but suddenly when all fixed - bank feeds and reconciliations worked for both software packages.

The bottom line - it wasn't the software's fault - it was the operators, every time.

There is a saying that goes way back - 'a bad operator blames his tools' - and I am quite willing to do that to MYOB, if I think their software is causing the problem, but in this case it is not the software. 

And no, just because a rec is now in error it doesn't mean a poor operator - what it means is the software is doing too much at your behest to automate things and sometimes this overzealous autonomous action 'is wrong'.

The Doc

I can't agree sorry, I have already gone back to a time when it was all right and reconciled and have moved forward month by month reconciling. I did this up to the last quarter at the end of March for the last 18mth before that. There was no outstanding bills or unpaid invoice or duplicates.