Is anyone else having issues with bank recs? All my accounts reconciled last month. All the transactions showing for this month have been marked off and yet 2 of my 11 accounts don't reconcile. This is getting to be a regular thing and I am about to leave MYOB and find a software company that actually has software that works.
Multiple times the bank feed has missed transactions for whole days but this is not the case this time.
Absolutely over it MYOB.
Hi FifiVivi,
Totally fair call, if I were dealing with this regularly, I’d be over it too. You should be able to trust your bank recs every month. The most common reason an account shows unreconciled is when transactions get changed or deleted after you’ve reconciled. Other causes can be date issues or duplicate entries. I’ve got this post that runs through checks and steps to fix an unreconciled account. If that doesn’t sort it, you can lodge a support case via My Account or jump on live chat with our virtual assistant MOCA. We’ll take a look at what’s happening on your end and get it sorted.
Cheers,
Princess
I got everything reconciled and now once again, one of the accounts won't reconcile....it is out by exactly $500. I have checked every transaction - I have not deleted or changed anything! I have had to go back and unreconcile the previous month that did reconcile before and now it won't reconcile either. Do I have to unreconcile October now as well? How far do I have to go. I am now totally over MYOB! I do not have the time to be doing this rubbish. Our year end is 30 September and the accounts have already gone to the accountant for auditing.....what am I supposed to do with the September month end that now needs to be unreconciled?
Got everything reconciled and now once again, one of the accounts won't reconcile....it is out by exactly $500. I have checked every transaction - I have not deleted or changed anything! I have had to go back and unreconcile the previous month that did reconcile before and now it won't reconcile either like pin. Do I have to unreconcile October now as well? How far do I have to go. I am now totally over MYOB! I do not have the time to be doing this rubbish. Our year end is 30 September and the accounts have already gone to the accountant for auditing.....what am I supposed to do with the September month end that now needs to be unreconciled?
Hi FifiVivi,
I can imagine how over it you must be with this, especially when everything was reconciled, and now it’s suddenly out by $500.
You don’t need to keep undoing more months just yet. What’s likely happening is that there are some transactions not showing in the Reconcile accounts window, which throws the balance out. The steps Princess shared here will help bring those “hidden” transactions back into view:
https://community.myob.com/discussions/bus-banking/bank-reconciliation/862122/replies/862610
Once you’ve run through those steps, try reconciling again as normal. If it’s still not balancing, the quickest way to get this sorted is to contact our support team by lodging a support ticket from the My Account window, or by chatting with us via MOCA(our virtual assistant) at myob.com/help.
Regards,
Genreve
